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• I'm not getting my password or other emails from LivePm!
• If I forget my password or login what do I do?
• What if it says that my password is incorrect?
• How do I send emails to models?
• How do I get email from models?
• What kind of live shows are available?
• How do I contact your customer service department?
• How do I submit a suggestion or comment to LivePm?

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I'm not getting my password or other emails from LivePm!

Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails LivePm sends out, your email provider might be classifying some LivePm messages as spam. To make sure that you receive email from other LivePm members, as well as announcements and updates, please select your email provider from the list below and follow the instructions provided.

A note on receiving LivePm email: Occasionally, you might receive a large amount of email from LivePm in one day. Even if you don't want to read all the emails at once, don't report any email from LivePm as junk or spam. If you do that, it's likely that all your future LivePm emails will be labeled as spam, and you won't receive them.

Choose your email provider:

• Hotmail
• Yahoo
• America Online (AOL)
• Microsoft Network (MSN)
• Microsoft Outlook
• Other ISPs

Hotmail

1. Choose "Options" at the upper right of your inbox screen.
2. Choose the first mail option, "Junk E-Mail Protection".
3. Choose the link, "Safe List".
4. Type "live.livepm.net" in the address box.
5. Click the Add button.

Yahoo! Mail

1. From your Inbox, select "Add Contact" from the "Addresses" pull-down menu.
2. Fill out the "Email" field with the email address from which you'd like to receive mail.
3. Choose "Save", then "Done."
4. Repeat steps 2 & 3 for the following email addresses:
   • customerservice@streamray.com
   • techsupport@streamray.com
   • billing@cams.com

America Online (AOL)

1. In your AOL Mailbox, choose the Mail Tab menu, then select "Address Book."
2. Choose "Add Icon," which is located at the bottom of the pop-up window.
3. Fill out the "Other - Email" field with the email address from which you'd like to receive mail.
4. Click the "Primary Email" box.
5. Repeat steps 2 through 4 for these email addresses:
   • customerservice@streamray.com
   • techsupport@streamray.com
   • billing@cams.com

Microsoft Network

1. Choose the "Junk E-mail" link at the bottom left of your inbox.
2. Select the third Guard Settings link: "Safe List".
3. Enter the email address from which you'd like to receive mail in the "Email" field of the pop-up window.
4. Click Save.
5. Repeat steps 3 & 4 for the following email addresses:
   • customerservice@streamray.com
   • techsupport@streamray.com
   • billing@cams.com

Microsoft Outlook

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. Type "live.livepm.net" in the address box.
6. Click the OK button.

Other ISPs

1. Add the following addresses to any address books or safe lists with your email service provider:
   • customerservice@streamray.com
   • techsupport@streamray.com
   • billing@cams.com
2. It's a good idea to routinely check your spam, junk and blocked email folders to see if any LivePm messages were routed there by mistake.

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